Community Manager Notifications: Policy Violations

Information about email and Dashboard notifications in the Community Manager developer portal, for policy violations.

Table of Contents

SLA Policy Violation Notification: contract violation

Values

Notification Type
com.soa.notification.type.policyviolation.sla
Trigger
SLA policy violation when policy is attached to a contract
Recipients (1+)
API Admins, app team members
Notification Category
None.
Dashboard Subject
SLA policy violation: {api.name} / app.name}
Dashboard Content
There has been a violation of an SLA policy ({policy.name}) for this contract.
Email Subject
SLA policy violation: {api.app.name}
Email Body
<p>Hello,</p>
<p>There has been an SLA policy violation for one of your app/API contracts. Please refer to the details below:</p>
<p>App Name: {app.name}<br />
App Version: {app.version}<br />
API Name: {api.name}<br />
API Version: {api.version}<br />
Policy: {policy.name}<br />
Interval: {interval}<br />
Expression (policy condition): {expression}<br />
Expression value (true/false): {expression.value}<br />
Period start date: {start.date}<br />
Period end date: {end.date}</p>
<p>If you have questions or need help, feel free to contact us at <a href="mailto:{tenant.contact.email}">{tenant.contact.email}</a>.</p>
<p>Thanks,<br />
The {tenant.name} Team</p>
{system.email.footer.html}

SLA Policy Violation Notification: policy is attached to a service

Values

Notification Type
com.soa.notification.type.policyviolation.sla.api
Trigger
SLA policy violation when policy is attached to a service
Recipients (1+)
API Admins
Notification Category
None.
Dashboard Subject
SLA policy violation: {api.apiversion.name}
Dashboard Content
There has been a violation of an SLA policy ({policy.name}) for this API.
Email Subject
SLA policy violation: {api.apiversion.name}
Email Body
<p>Hello,</p>
<p>There has been an SLA policy violation for one of your APIs. Please refer to the details below:</p>
<p>API Name: {api.name}<br />
API Version: {api.version}<br />
Policy: {policy.name}<br />
Interval: {interval}<br />
Expression (policy condition): {expression}<br />
Expression value (true/false): {expression.value}<br />
Period start date: {start.date}<br />
Period end date: {end.date}</p>
<p>If you have questions or need help, feel free to contact us at <a href="mailto:{tenant.contact.email}">{tenant.contact.email}</a>.</p>
<p>Thanks,<br />
The {tenant.name} Team</p>
{system.email.footer.html}